Privacy Policy

1. Introduction

This Privacy Policy explains how Kontiv Solutions (Registration No. 003813924-K), operating Decidend ("the Service"), collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using the Service, you consent to the collection and use of your personal data as described in this policy.

2. Data Controller

Kontiv Solutions is the data controller responsible for your personal data.
Registration No: 003813924-K · Malaysia
Email: info@kontiv.com

3. Personal Data We Collect

• Full name, email address, job title, organisation name
• Account credentials (encrypted)
• HR case records, timelines, and documents you upload
• Usage data — pages visited, features used
• IP address, browser type, device information
• Billing and subscription information

4. How We Use Your Data

• Provide and operate the Decidend platform
• Generate AI-assisted decision guidance
• Maintain case timelines and audit trails
• Improve features and performance
• Respond to support enquiries
• Process subscriptions and payments
• Comply with legal obligations

5. Data Sharing

We do not sell your personal data. Your data may be shared with:

• Cloud hosting and infrastructure providers
• Payment and billing processors
• Authorised users within your organisation
• Authorities where required by law

6. Data Security

We use encryption in transit and at rest, access controls, and operational security measures. No system is completely secure — we take reasonable steps to protect your data.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes.

8. Your Rights

• Access and correction of your personal data
• Withdrawal of consent where applicable
• Request for deletion where legally permitted

Submit requests to info@kontiv.com.

9. Cookies

We use essential cookies to operate the Service. You may control cookies through your browser settings, though disabling essential cookies may affect functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes indicates acceptance of the updated policy.

11. Contact

Kontiv Solutions (003813924-K)
Email: info@kontiv.com